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kbf4 is clear about the data we hold, how we use it and what choices you have over it. This policy covers every interaction between your account and our platform — from login to wallet activity — and applies subject to your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — name, contact information and the credentials you set. As you use the platform, we also record session activity: which pages you visit, how long you stay and the device or browser you use to connect. Payment activity generates its own records. When you complete a bKash deposit or a Nagad transfer through your account wallet, we retain a transaction reference to support your account history and to respond if you raise a payment question. We do not store raw payment credentials such as full bKash PIN or Nagad account passwords — those stay within the respective wallet systems. We use the data we hold to operate your account, to respond to support requests and to maintain the security of the platform. We do not sell your personal information to third parties. Data may be shared with payment processors or technology partners only where it is necessary to complete a service you have requested. Where sharing does occur, it is governed by agreements that restrict further use. Access to and availability of this platform depends on your local law and eligible regions. We keep records for as long as your account is active and for a period after closure as required by applicable rules.
This policy applies to information kbf4 collects directly through your account, your browser session and your wallet activity on our platform. It does not extend to third-party sites that may be linked from our pages, and it does not govern how external payment services like bKash or Nagad handle data on their own systems.
All data collected when you log in, update account details or change your password is covered by this policy. We hold login timestamps, device identifiers and any contact information you submit through the account settings screen.
Transaction references generated when you deposit or withdraw via bKash or Nagad fall within this policy. We store the reference and amount for account history purposes. The payment provider's own privacy terms govern what that provider collects on its side.
Browsing behaviour on our platform — game lobby navigation, page visits and session duration — is recorded through cookies and server logs. This data helps us keep the platform running and is covered here. Cookie preferences can be adjusted through your browser settings.
Links or embedded tools from outside our platform are not covered by this policy. If you follow a link away from kbf4, the privacy terms of that destination apply. We encourage you to check those terms directly before sharing any information there.
You have real, actionable options when it comes to the information we hold. Start by reviewing what is stored: sign in and open the account settings page to see the contact details, payment history references and security records attached to your profile. If anything is out of date or incorrect — a phone number, an email address — you can update it directly in the fields shown there. For anything you cannot change yourself, our support team handles correction requests; send the relevant detail and we will update the record. If you want to know what specific data we hold beyond what the account screen shows, you can contact us directly and we will provide a summary. Where deletion is possible under applicable rules for your region, we will process that request after verifying your identity. All of this depends on your local law and the eligible region rules that apply to your account.
Sign in and go to account settings to see stored contact details, payment references and login history. The page shows the information directly attached to your profile without needing to contact support.
Update your email, phone number or contact preferences directly in the account settings fields. For fields that are locked after verification, raise a correction request through our support route and we will process it.
If you want a summary of data we hold that goes beyond the account screen, contact us through the support route listed on this page. We will respond with the relevant record detail after confirming your identity.
Where deletion applies under the rules for your region and local law, we process removal requests after identity verification. Open a support ticket with your account reference and state the specific request clearly.
If you have a question about this policy, want to correct a record or need to raise a data request, use the routes below. We handle privacy questions through the same support channels available for account and wallet queries.
Open the live chat window from any page on the platform. State that your question is about your account data or this privacy policy so the team can direct it to the right place.
Send your data or privacy question to our support email address, which is published in the contact section of the platform. Include your account reference so we can locate your records without delay.
Raise a ticket directly from your signed-in account. Choose the data or privacy category from the dropdown, describe your request clearly and attach any reference numbers — such as a bKash or Nagad transaction reference — if relevant.
Security and transparency are practical commitments, not statements. Here is how we handle the specific areas that matter to your account.
We retain account data for as long as your account remains active. After closure, records are kept for the period required under applicable rules for your region. Payment references — including bKash and Nagad records — are held as part of your transaction history and are accessible from your account screen while active.
We use cookies to keep your session active, remember your preferences and monitor platform performance. Strictly necessary cookies run by default. You can review or limit non-essential cookies through your browser settings at any time; instructions vary by browser but are typically found under privacy or site-data settings.
Access to your account data is restricted to authenticated sessions. We apply standard access controls on our systems so that data is available only to the processes and staff that need it to operate your account or respond to a support request. We do not use your data for purposes unrelated to your account.
When we update this policy, we publish the revised version on this page. Significant changes that affect your rights will be flagged through a notice on the platform or by email to the address on your account. Continued use of your account after a policy update means you have seen the revised terms.
These are the questions we hear most often about data, account records and rights on this platform.
We collect the registration details you submit — name, email and contact number — along with login timestamps and device identifiers. Once your account is active, session activity and payment transaction references from bKash or Nagad deposits are also recorded under your account profile.
We do not sell your data. Sharing occurs only where necessary to complete a service you have requested — for example, passing a transaction reference to a payment processor during a bKash or Nagad wallet operation. Any sharing is governed by agreements that restrict the recipient from using your data for other purposes.
Yes. Sign in and open the account history or wallet section to view transaction references for your deposits and withdrawals. bKash and Nagad records appear there with reference numbers. If a record looks incorrect, raise a correction request through the support ticket route.
Open account settings while signed in. Fields like email and phone number can be updated directly using the edit option shown on that screen. For fields locked after verification, contact support via live chat or email with your account reference and the corrected detail.
Data is retained for the period required under the rules applicable to your region and local law. This typically covers a window after account closure to allow for any pending queries or compliance requirements. Specific retention periods depend on the data category and your eligible region.
This policy covers how we handle data for all accounts on the platform. Access to and availability of our services depends on your local law and eligible region. If you are in Bangladesh, you should also satisfy yourself that your use of the platform is consistent with applicable local regulations before proceeding.